Terms and Conditions

Last Updated : 10th Jan 2026

Introduction and Applicability of Terms

This Terms and Conditions document (“Terms”) governs access to and use of the website operated by Gulf Air Con, along with any related platforms, services, communications and offerings provided by Gulf Air Con, including those operated by its affiliated, associated or related entities (collectively referred to as “Gulf Air Con,” “we,” “our,” or “us”).

These Terms apply to all individuals and entities who access, browse or interact with our website, as well as those who engage with us in any manner, including but not limited to:
Visitors to the website
Customers requesting or booking HVAC or air conditioning services
Customers purchasing products through our online platform
Individuals communicating with us via phone calls, messages, emails or other channels
Users interacting with any features, tools or content made available by us
By accessing our website, contacting us, booking a service, purchasing a product, or otherwise interacting with us, you acknowledge that you have read and understood, and agree to comply with and be bound by, these Terms and our Privacy Policy, as applicable to your use of our services or products.
These Terms are intended to ensure transparency, define the relationship between us and our users and outline the rights and responsibilities of all parties involved when using our services, products or platforms.

Our Business and Services

We are engaged in the business of providing heating, ventilation, air conditioning and related services and solutions to residential and commercial customers. Our offerings include, but are not limited to, the sale, installation, inspection, repair, maintenance and servicing of air conditioning and HVAC systems, as well as the sale of related products and equipment through our website and other available channels.

Customers may engage with us by browsing our website, booking services online or via phone, purchasing products through our e-commerce platform, or communicating with our team through various communication methods. The specific services or products available may vary based on factors such as location, system compatibility, property conditions, availability of technicians or inventory and other operational considerations.

While we strive to provide accurate information regarding our services and products, all descriptions, pricing, availability and timelines are provided for general informational purposes and may be subject to change. Certain services may require an on-site assessment or additional information before they can be confirmed or completed. We reserve the right to modify, expand, limit or discontinue any aspect of our services or product offerings at our discretion, while making reasonable efforts to communicate material changes where appropriate.

Related Policies

These Terms should be read together with other policies published or referenced on our website, including our Privacy Policy, Return Policy, Cancellation Policy, Warranty Policy and any additional policies or guidelines that may apply to specific services, products or interactions.

Each related policy provides further details about particular aspects of our services, products or operations and forms an integral part of these Terms. In the event of any inconsistency, the specific policy applicable to the relevant service, product or interaction shall apply, subject to applicable law.We encourage users to review all related policies carefully to better understand their rights, responsibilities and how we operate, while noting that nothing in these policies is intended to limit any statutory rights available under applicable consumer protection laws.

Use of Website and Services

Users may access and use our website and services for lawful purposes and in a manner consistent with these Terms. When interacting with our website, requesting services, purchasing products or communicating with our team, users agree to act responsibly and provide information that is accurate, current and complete to the best of their knowledge.

Certain features or services may require users to submit personal, property or contact information to enable service delivery, scheduling, billing or support. Users are responsible for ensuring that the information provided is correct, as inaccuracies may affect the availability, timing or quality of services or product fulfillment.

Users agree not to use the website or services in a way that may disrupt, damage, interfere with, or impair the operation, security, or functionality of our systems, or the experience of other users. Unauthorized access, misuse of content or attempts to interfere with the website or services are not permitted.We reserve the right to take reasonable measures, including limiting or suspending access to the website or services, where necessary to protect the integrity of our platforms, comply with legal obligations or address misuse, while making reasonable efforts to act fairly and proportionately.

Service Bookings and Scheduling

We provide multiple methods for customers to request services, consultations or information, depending on the nature of the service or product. These methods may include online forms available on specific pages of the website, direct phone calls initiated through call-to-action buttons linked to our designated contact numbers, and other communication channels made available from time to time.For certain services or consultations, customers may be required to submit a service request or enquiry by completing an online form. Submission of a form does not guarantee immediate confirmation of service and may be subject to review, follow-up or further clarification before an appointment is scheduled or confirmed.

For services that are offered through phone-based bookings, selecting a call button on the website may initiate a call from the customer’s device to our designated business number. Calls may be used to discuss service requirements, availability, estimates, scheduling or related enquiries, and may be subject to applicable call charges imposed by the customer’s service provider.We may also provide dedicated enquiry or consultation forms for specific services, assessments or information requests. Responses to such enquiries are provided based on availability and are intended for general guidance or preliminary discussion, and may not constitute a final service confirmation or quotation.

Once a service appointment is scheduled, any dates or time windows provided are estimates and are subject to change due to factors such as service availability, location, technician scheduling, traffic conditions, weather, emergency requests or operational requirements. While reasonable efforts are made to meet scheduled appointments, exact arrival times cannot be guaranteed.Customers are responsible for ensuring that accurate information is provided and that reasonable access to the service location is available at the scheduled time. In situations where access is not available or information provided is inaccurate, the appointment may need to be adjusted or rescheduled.

Estimates, Quotes and Service Scope

Any estimates, quotations or service descriptions provided by us are based on the information available at the time and are intended to offer a general understanding of the anticipated scope and cost of services. Actual service requirements, conditions on site or technical findings may result in adjustments to the scope, pricing, or timeline.

Unless expressly stated otherwise, estimates are not guaranteed final prices and may be subject to change upon inspection, diagnosis or confirmation of service requirements. We will communicate any material changes and seek confirmation where applicable before proceeding with additional work.Service offerings are limited to the scope expressly booked or confirmed. Any additional services or modifications require prior approval and confirmation through our official communication channels.

Pricing, Payments and Billing

Pricing for services and products offered by us may vary depending on factors such as service type, system requirements, property conditions, product availability, location and any additional work requested. Any prices, quotations or estimates provided prior to service completion are indicative only and may be subject to adjustment following inspection, confirmation of requirements or completion of services.For service appointments, final pricing may be confirmed after an on-site assessment or upon completion of the requested work. Customers will be informed of applicable charges where additional work or materials are required beyond the initial scope discussed.

We offer multiple payment methods for customer convenience, which may include online payment gateways, card payments, digital payment options or other methods made available from time to time. Payment terms, including the timing of charges or authorizations, may vary depending on the service or product purchased.For product purchases made through our e-commerce platform, prices are displayed at checkout and are subject to applicable taxes, shipping and delivery fees, and other charges as disclosed prior to order confirmation. Orders are processed once payment is successfully completed and accepted.

Payments are processed through secure third-party payment providers. We do not store full payment card details and are not responsible for issues arising from payment processing systems operated by third parties.In the event of failed, declined or reversed payments, we reserve the right to suspend order processing, service delivery or access to services until payment issues are resolved.

Cancellations, Rescheduling and No-Show Policy

We understand that plans may change and aim to offer reasonable flexibility for service appointments. Customers may request to cancel or reschedule a confirmed appointment by contacting us through the available communication channels prior to the scheduled service time.Cancellations or rescheduling requests made with sufficient advance notice may be accommodated without charge. Requests made closer to the scheduled appointment time may limit our ability to adjust technician schedules and may result in applicable charges, which will be communicated where relevant and in accordance with our applicable policies.

A “no-show” may occur when a customer is unavailable at the scheduled time, does not provide reasonable access to the service location or does not provide timely notice of cancellation or rescheduling. In such cases, additional charges may apply to account for reserved time and operational costs.We reserve the right to cancel or reschedule appointments when necessary due to operational, safety, weather or other unforeseen circumstances, and will make reasonable efforts to notify customers and arrange alternative options where practicable.

Product Purchases and Returns

We offer certain products for purchase through our website using an e-commerce platform that allows customers to select items, review their cart and complete checkout. An order shall be considered accepted only upon successful completion and confirmation of payment. We reserve the right to decline, cancel or hold orders prior to payment confirmation or in cases where verification is required.Following confirmation of payment and order acceptance, customers may be notified of their order status through one or more communication channels, which may include email, phone calls, messaging platforms or other reasonable means of communication, depending on the information provided and operational requirements.

Shipping and delivery timelines provided at checkout or in related communications are estimates only and may vary due to factors such as product availability, logistics, carrier performance, location, weather conditions or other circumstances beyond our control. Products are considered delivered once they have been successfully handed over at the designated delivery location.Responsibility for products transfers to the customer upon delivery in good condition. We are not responsible for loss, theft, damage or deterioration of products that occurs after delivery has been completed at the site, including incidents arising from handling, storage, environmental conditions or third-party actions beyond our control.

Returns or exchanges may be accepted only for eligible products and in accordance with our applicable Return Policy. Products that are customized, specially ordered, installed (whether by us or any third party) or altered after delivery are not eligible for return or exchange. Where delivery confirmation, inspection records, photographs or acknowledgments indicate that the product was delivered in proper condition and packaging, any issues arising thereafter shall not be the responsibility of us.Customers are encouraged to review products promptly upon delivery and to raise any concerns related to delivery condition in accordance with the procedures outlined in the applicable Return Policy.

Warranties and Disclaimers

Certain services provided by us may include a limited warranty, where expressly stated. Any applicable service warranty, including its scope and duration, will be communicated at the time of booking, displayed in the relevant service description on the website or otherwise disclosed through official communication channels. Such warranties apply only for the period specified and only to the particular service performed, and do not extend beyond the stated duration or scope.

Warranty coverage for services applies only where the applicable warranty terms are followed. This includes proper use, operation and maintenance of equipment as recommended by us. Issues arising from normal wear and tear, improper use, misuse, neglect, unauthorized repairs or modifications, third-party servicing, environmental conditions or failure to follow recommended operating or maintenance guidelines are not covered. Where maintenance plans or periodic servicing are recommended for proper operation, failure to follow such recommendations may affect warranty eligibility.Products sold by us may be covered by manufacturer warranties, subject to the terms and conditions established by the respective manufacturer. We do not independently extend product warranties unless an additional warranty is expressly stated on the product listing, product description or related documentation at the time of purchase. In the absence of such express statements, only the manufacturer’s warranty, if any, shall apply.

Any additional warranty, extended coverage or special terms will apply only if explicitly stated in connection with the specific product or service. No implied warranties beyond those expressly disclosed are provided, except as required under applicable consumer protection laws.Nothing in these Terms is intended to limit or exclude any rights that customers may have under applicable law.

Electronic Communications and Consent

By using our website, contacting us through our official communication channels or booking services or purchasing products, users consent to receive communications from us electronically, including through email, phone calls, text messages, messaging platforms or website notifications.

Users agree that electronic communications, confirmations, bookings, invoices, service updates and notices provided by us satisfy any legal requirement that such communications be in writing, subject to applicable law.We use electronic communication to ensure timely updates, service coordination and order confirmation, and users are encouraged to ensure that their contact information remains accurate and up to date.

Customer Feedback and Reviews

We may provide customers with opportunities to submit feedback, reviews or testimonials regarding services or products. Any feedback submitted should be accurate, respectful and based on genuine experiences.

By submitting feedback or reviews, users grant us the right to display, use or share such content for business and promotional purposes, subject to applicable law. We do not guarantee that all feedback or reviews will be published and reserves the right to moderate content to ensure relevance, clarity and compliance with applicable guidelines.Feedback and reviews reflect individual experiences and do not constitute guarantees or representations regarding specific outcomes or service results.

Licensing, Permits and Compliance

We provide services in accordance with applicable laws, regulations and industry standards relevant to the services offered. Certain services may be subject to local regulations, approvals or permits depending on the nature of the service and the service location.

Unless expressly stated otherwise, customers may be responsible for obtaining any required permissions, approvals or permits related to the service location. We may assist or provide guidance where applicable, but responsibility for regulatory compliance may vary based on local requirements.Nothing in these Terms is intended to represent that all services automatically include regulatory approvals or permits unless specifically confirmed at the time of booking.

Third-Party Services

Our website, services and operations may involve or rely upon third-party service providers, platforms or tools, including but not limited to payment processors, communication services, delivery partners, technology providers, analytics services or messaging platforms.While we work with reputable third-party providers to support our services, we do not control their systems, availability, performance or policies. Accordingly, we are not responsible for any issues, interruptions, delays or outcomes arising from the use or operation of third-party services.Your use of such third-party services may be subject to the terms, conditions and privacy policies of the respective providers. We encourage users to review those third-party policies where applicable. Nothing in this section affects any rights you may have under applicable law.

User Responsibilities and Obligations

Users of our website, including visitors, customers and service recipients, are expected to use the website and related services in a lawful, responsible and reasonable manner.Customers are responsible for providing accurate, complete and up-to-date information when submitting service requests, bookings, inquiries or product orders. This includes contact details, service locations, access requirements and any information reasonably necessary for us to provide services or fulfill orders effectively.

Customers are expected to ensure reasonable access to the service location at the agreed time, including safe and suitable conditions for service personnel to perform the booked services. Any delays, rescheduling or service limitations resulting from restricted access, unsafe conditions or incomplete information may affect service delivery.Users agree not to misuse the website, interfere with its operation or attempt to access systems, data or services in an unauthorized manner. Any use of the website for unlawful, fraudulent or harmful purposes is strictly prohibited. Customers are encouraged to communicate service requirements, concerns or changes through our official communication channels to ensure clarity, documentation and quality assurance. Requests made outside of these channels may not be recorded or supported.

Suspension or Restriction of Access

Where users create accounts, profiles or access credentials on our website, such access is provided for lawful and appropriate use in accordance with these Terms. We reserve the right to suspend, restrict or terminate access to user accounts or website features where reasonably necessary to address misuse, protect system security, comply with legal obligations or enforce these Terms.

In cases where accounts are not required, we may similarly restrict or limit access to the website or services if user conduct materially interferes with our operations, violates these Terms or poses risks to our systems, personnel or other users.Any action taken under this section will be proportionate and, where reasonable and practicable, users may be notified or provided an opportunity to seek clarification. Termination or restriction of access does not affect any outstanding obligations, payments or rights accrued prior to such action, subject to applicable law.

Intellectual Property Rights

All content available on our website, including but not limited to text, graphics, logos, images, service descriptions, product information and software, is the property of us or its licensors and is protected by applicable intellectual property laws.Users may access and use the website and its content solely for personal, non-commercial purposes related to browsing, booking services or purchasing products. No content from the website may be copied, reproduced, modified, distributed or used for commercial purposes without prior written consent from us, except as permitted by applicable law.Nothing in these Terms grants users any ownership or proprietary rights in the website or its content.

Limitation of Liability

To the extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to the use of the website, the booking or provision of services, the purchase or use of products or any related communications, even if advised of the possibility of such damages.Our liability, where established, shall be limited to the amount paid by the customer for the specific service or product giving rise to the claim. This limitation applies regardless of the form of action, whether based in contract, warranty, negligence or other legal theory.

We are not responsible for issues, delays or outcomes arising from services, tasks, modifications or additional work requested or performed without prior authorization, confirmation or booking through our official communication channels. This includes any on-site requests made directly to personnel without being formally approved or recorded by us.Similarly, for products, any customization, modification, installation, repair or additional work carried out without prior confirmation or booking through our official channels shall fall outside the scope of our responsibility and coverage. Only services and work expressly booked, confirmed and documented through our approved processes are eligible for support, warranty consideration or liability coverage.

We are also not responsible for delays, interruptions or service limitations caused by factors beyond our reasonable control, including but not limited to site conditions, access availability, customer-provided information, third-party products or services, utility disruptions, environmental conditions or force majeure events.Nothing in these Terms is intended to exclude or limit any rights or remedies that customers may have under applicable consumer protection laws.

Indemnification

Users agree to indemnify and hold harmless us, our affiliates, employees and representatives from and against any claims, losses, damages, liabilities or expenses arising out of or related to the user’s misuse of the website, violation of these Terms, provision of inaccurate information or failure to comply with applicable laws or regulations.This indemnification obligation applies only to the extent permitted by applicable law and does not affect any rights that users may have under consumer protection laws.

Governing Law and Jurisdiction

These Terms and any disputes or claims arising out of or relating to the use of the website, services or products provided by us shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which we operate, without regard to conflict of law principles.Subject to applicable law, the courts of such jurisdiction shall have exclusive jurisdiction over any disputes arising in connection with these Terms.

Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, legal requirements or operational needs. Any such changes will be posted on the website, and the updated Terms will apply from the date they are published.We encourages users to review these Terms periodically to stay informed of any updates. Continued use of the website, services or products after the posting of updated Terms constitutes acceptance of the revised Terms.Where required by applicable law, we will provide additional notice of material changes.

Contact Information

If you have any questions, concerns or inquiries regarding these Terms, the website, services or products offered by us, you may contact us using the details provided on the website. We encourages users to reach out through our official communication channels for assistance, clarification or support.All communications related to bookings, services, product purchases or account matters should be made through our designated contact methods to ensure proper documentation and timely response.

Miscellaneous

Force Majeure:

We shall not be liable for any failure or delay in performance of our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, government actions, labor disruptions, power or utility failures or other unforeseen circumstances.

Severability:

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

Assignment:

We may assign or transfer our rights and obligations under these Terms as part of a business reorganization, merger, sale or transfer of assets. Users may not assign their rights under these Terms without prior written consent, except as permitted by applicable law.

No Waiver:

Failure by us to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other rights.

Entire Agreement:

These Terms, together with any referenced policies, constitute the entire agreement between users and us regarding the use of the website, services and products, and supersede any prior communications or understandings.

Gulf Air Con

Gulf Air Con is a trusted provider of AC services in Mumbai, with over 25 years of experience in delivering complete air conditioning and refrigeration solutions. We offer expert AC repair, AC installation and regular maintenance to ensure efficient performance.